Terms & Conditions
VAT
As we trade in Ireland, all prices on this site include VAT (Value Added Tax) at the current rate of 21%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands then VAT does not apply.
Any local Duty and/or VAT payments required by your government for any non-EU delivery destinations are entirely the recipient’s responsibility.
Any refusal to pay these charges, resulting in an order being returned to Heroes Jewellery, may result in additional charges to Heroes Jewellery. Heroes Jewellery will pass these charges onto you (the customer) by reducing any resulting refund the amount charged to return the order. If an order is detained at your local customs and not returned to Heroes Jewellery due to a refusal to pay these charges, Heroes reserves the right to refuse any subsequent refund on the order.
Card Payments and Security
Heroes Jewellery reserves the right to cancel any order where the name on the billing address does not match that of the cardholder or where billing address and delivery address do not match, without further recourse to you. This is to protect both consumers and Heroes Jewellery. Heroes Jewellery may dispatch any order to billing address rather than delivery address as an alternative.
For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.
Should the need arise, refunds for online orders will be issued back to the payment card used at the time of purchase.
Dispatching Your Order
At Heroes Jewellery we endeavour to ensure that our stock levels are as accurate as possible. We may however experience delays when large volumes of orders are being processed. Furthermore, daily stock levels on the website may not be immediately reflected in our online store.
Should an item become out of stock, we will endeavour to determine when stock levels will be replenished and/or suggest an alternative.
We will contact you by email as soon as possible to advise you of this. If you are ordering multiple items at once we will have stocked items dispatched separately and then dispatch any missing items as soon as we receive more stock.
After you place an online order, you will receive an email acknowledging that we have received your order. This does not mean that we have accepted your order. If we accept your order, we will confirm our acceptance by sending you a dispatch confirmation email confirming that your order has been dispatched. Our contract with you will come into effect at that point. If we are unable to fulfil your order, for example, because an item is out of stock or because we cannot meet your delivery deadline, or for any other reason, we will not accept your order and will let you know by sending you an email to this effect. If you have already paid for your order, we will refund your payment in full (including any delivery charges) via the method you used to make the payment. We will process any refund due to you as soon as possible but in any case, within 14 days of the date of our email to you.
Website Disclaimer & Copyright
Heroes Jewellery refutes damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of the site. All images, material, code, intellectual property and descriptions are the ownership of Heroes Jewellery. This content is not to be copied or used without the written permission of Heroes Jewellery.
Gift Vouchers
Gift vouchers are treated as cash and cannot be replaced if lost or damaged. They can be used at any time, including during sales.
No change can be given from a transaction involving a gift voucher, a voucher for the remaining money will be issued instead.
Gift Vouchers are valid for 12 months from date of issue.
Card details are required for online purchases with a gift voucher, however, no payment will be taken unless the value of your order exceeds the value of the voucher.